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Business Process Automation (BPA) also referred to as Business Process Outsourcing uses technology to automate tasks that would otherwise require manual labor and are prone to mistakes. This allows employees to focus on more productive tasks and improve customer service.

Before deciding which processes to automate, and how, companies need to understand their readiness to change the daily workflows. Additionally, they must determine which processes have the greatest chance of cost savings and other operational improvements. During this phase the teams will need to meet with managers and employees affected by the BPA project to ensure that they are able to clearly communicate the benefits and address concerns.

Once a team has decided the things to automate, they must decide on the appropriate tools to accomplish it. Low-code automation software is a good option. It allows business teams to utilize an intuitive interface to create automate, modify and monitor processes without needing IT support or an automated ticketing system. Examples include Blue Prism, UiPath and others.

Process discovery and identification. Analyzing current processes is crucial prior to taking the next step of implementing business automation. It is therefore essential that key people take part in brainstorming sessions and workshops. These sessions allow you to gain a deeper comprehension of each step and identify areas for improvement.

Once you’ve identified areas where business process automation could be beneficial, you can begin developing and testing a technology solution. Once the system is ready to go live, you’ll need to train employees on the new process and implement the system that has been thoroughly tested.